Support Levels

*Not all greenhouses, growers are equal. Because of this, in order to qualify for a warranty, plants must be purchased through Gnomesy or proof of purchase provided from a grower that Gnomesy has approved. Contact us and let us help you make the process hassle-free. When honoring plant replacements or warranty, we will look for documented evidence that a gnome coach was contacted and every effort was made to save the plant.

^Plants not purchased from Gnomesy are ineligible for replacement unless specifically agreed to by Gnomesy

**Team involvement will be defined by Gnomesy. It may include, but is not limited to, things like early reporting of plant problems, low plant death numbers and outstanding team achievement.

***Business day defined as between the hours of 8am and 6pm east coast time